NVIDIA Customer Success Story
Industry: Technology
Solution: Order Management
Benefits at a glance :
Since implementing Esker’s Order Management solution, NVIDIA has achieved a number of benefits — many of which have been felt beyond the customer service team and order management processes including:
- Reduced repeat order processing time by 98%, from five minutes to approximately five seconds
- Eliminated manual processing of approximately 50% of all customer orders
- Reallocated human resources, giving employees more freedom to manage administrative responsibilities and identify additional opportunities for process optimisation
- Reduced training time as employees began preliminary, limited use of esker’s order management solution during implementation
- Completed customisations to meet nvidia’s specific requirements via employee feedback as shared with esker technicians during installation
- Scaled the system to meet nvidia’s expanding company needs
“Our newest partner acquisition is ‘wowed’ by everything Esker has done for us. With Esker’s platform, we’ve achieved things they’ve only attempted.”
Angela Garceau | Sr. Director of Business Operations, NVIDIA Corporation
