Improving Customer Service Productivity: Strategies You Need to Know in 2023
As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with
[...]
Order Management
How ChatGPT is Helping Customer Service Teams Level Up
The robots are here. Okay, they’ve actually been here for a while now. But lately it’s hard to avoid the topic of artificial
[...]
How Automation Makes Handling Customer Inquiries a Piece of Cake
Many of today’s customer service (CS) teams are making do with tedious processes that still consist of emailing PDFs and other customer inquiries
[...]
Supply Chain Finance: What it is & How it Enriches Working Capital
Providing affordable financing options to suppliers is a win-win strategy for your organisation — more cash for them, less risk for you. But
[...]
Driving Supply Chain Efficiency with Digital Order Management Solutions
After years of supplier shortages, demand fluctuations, increased operating costs and liquidity pinches, supply chain leaders face a crossroads — either maintain the
[...]
NVIDIA Customer Success Story
NVIDIA Customer Success Story Industry: TechnologySolution: Order Management Benefits at a glance : Since implementing Esker’s Order Management solution, NVIDIA has achieved a
[...]
How Siemens Healthineers Benefited From Esker’s Order Management Automation Solution
Leading medical technology company, Siemens Healthineers, was looking to automate its highly manual order entry process to free up Customer Service Representatives (CSRs)
[...]
Solving the “Swivel Chair” Problem in Customer Service
The “swivel chair” concept is a process whereby a worker manually enters the same data into multiple systems. When it comes to modern
[...]