Global Template Standardisation: Why Companies Are Turning to Artificial Intelligence and Machine Learning for Order Management Optimisation

If a company-wide digital transformation is a top priority for your business, then there’s a question we’re curious to ask you: Have you considered using global template standardisation?

In a perfect world, every customer order is received in a standardised format with no errors — but this isn’t a perfect world. Global templates can help organisations with this challenge by enabling them to create a consistent order format. The downside? Implementing global template standardisation can be incredibly time consuming and expensive.

There’s good news though! The move to global standardisation can be simplified and streamlined through the use of artificial intelligence (AI) and machine learning technology. Let’s take a closer look at the challenges of implementing global template standardisation and how businesses are finding more success with order management automation.

The Challenges

Not only can global standardisation end up costing millions of dollars, but it’s also a long and time-consuming process. On average, it takes about two to five years to create and roll out an implementation project — a lot can happen in an organisation within those years that can change the course and outcome.

Change management can also be a struggle. Once the templates are created, there isn’t much room to go back to the drawing board and reconfigure parts that aren’t working well.

The Solution

Now, let’s look at another option — using AI-driven automation to optimise your order management processes. As a refresher, order management automation is a process that uses AI technology to automate once-manual, data entry processes to reduce order entry errors, speed up processing times, and free up customer service representatives to focus on value-added tasks such as customer experience and upselling.

Who doesn’t want to send customers their orders faster and error-free while creating a better work experience for their employees? Here are some other impressive benefits that companies are achieving by automating their order management processes:

  • Streamlined and standardised processes throughout the entire organisation
  • Ability to scale and adapt to business growth and expansion
  • Customisable dashboards to track important metrics and fit each department’s needs
  • Less time and money wasted on paper and manual tasks

-written by Ari Widlansky

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