Siemens Healthineers Success Story

Siemens Healthineers Customer Success Story
Industry: Healthcare
Solution: Order Management

Benefits at a glance:
Leading medical technology company, Siemens Healthineers, was looking to automate its highly manual order entry process to free up Customer Service Representatives (CSRs) from time-consuming, low-value tasks and facilitate order management, regardless of order type or format.

Siemens Healthineers Italy turned to Esker to automate, standardise and streamline its order management process, and ensure full compatibility with NSO.

  • Improved automated orders rates from 8% to 85%
  • 93% of the order fields correctly captured by AI-powered system
  • Better use of CSR time and resources

“We are able to perfectly balance the workload between our CSRs and optimise their productivity now that we can correctly classify incoming orders.”

Massimiliano Bonizzoni | EMEA Commerce Director