Husqvarna Customer Success Story
Industry: Farm Machinery & Equipment
ERP: CSS ERP
Solution: Order Management
Benefits at a glance:
Thanks to Esker’s Order Management solution, Husqvarna is now able to process all orders received via email, e-commerce platforms like Amazon and fax all on one platform. This has resulted in significant time savings as they no longer need to process orders on two separate platforms.
Husqvarna has enjoyed numerous benefits from implementing Esker’s automated Order Management solution, including:
- Reduction of paper used by 20%
- Faster order processing from 8 hours down to 2 hours per day
- Ability to integrate with e-commerce orders
- Seamless integration with its CSS ERP
- One centralised platform to house all orders and information
- Increase reporting visibility
- Ability to respond to customer queries faster
“Today, delivering an order is all about speed and accuracy. With the help of Esker, we are able to process orders in any form, giving us the visibility to fulfil all orders in a timely and correct manner.”
KANAE OHTSUKA | GLOBAL INFORMATION SERVICES | HUSQVARNA JAPAN
