6 (New) Ways Companies Are Using AI & Automation

Artificial Intelligence (AI) and automated technology are continuously advancing and so are the ways companies leverage it. While the concept may be scary to some (especially when it comes to its impact on the modern workforce), it’s pretty cool to see the technological strides being made. They’re happening all over the place:

In stores

The world’s first humanless warehouse has been developed by Mujin, a start-up from Tokyo University. The company JD.com began full operations in June 2018 at its 40,000-sqm facility in Shanghai.

Singapore’s first cashless & automated supermarket – Habitat by Honest Bee, is also using AI to save time and speed up checkout processes by using robotics checkout and collection system that can handle up to 300 orders per hour.

In vehicles

In Singapore, Volvo is testing a full-size driverless bus. The 12-meter vehicle can carry up to 80 passengers and will be tested on Singapore’s Nanyang Technological University (NTU) campus before hitting public roads, pending regulatory approvals.

Esker’s hometown of Madison, Wis., is even unveiling big plans with the use of a driverless shuttle coming this fall. Able to carry roughly 15 people, it will run along a one-mile stretch leading up to the Capitol.

In school

Otsu, western Japan, uses AI technology to analyse cases of bullying to help authorities and teachers to identify forms of bullying. Through AI, they will be able to analyse past data rather than just relying on teacher’s past experience which will help speed up on attending to bullying cases.

On social media

With customers coming to expect instant access to companies and customer service, it’s no surprise that businesses are automating comments and messages. As more businesses leverage social media to communicate with consumers, expectations grow and today 63% of people expect companies to offer support via social media channels (Sprout Social).

In business processes

Businesses are leveraging automation to improve processes throughout the order-to-cash and purchase-to-pay cycles. Esker’s AI engine is designed to mimic human intelligence, combines machine learning and deep learning to manage and analyse structured and unstructured data from the most complex business processes like:

  • Document & Image Recognition
  • Content Recognition
  •  Analytics & Reporting